Jalalov M. R., Akperbekova S. A.

ASSESSMENT OF PATIENT SATISFACTION WITH THE QUALITY OF EMERGENCY MEDICAL CARE USING TELEMEDICINE

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About the author:

Jalalov M. R., Akperbekova S. A.

Heading:

SOCIAL MEDICINE, ECONOMY AND HEALTH CARE ORGANIZATION

Type of article:

Scientific article

Annotation:

The study included 255 patients over the age of 16 who received telemedicine support from an ambulance team. The assessment was conducted in 2023 using a questionnaire based on a 5-point Likert scale (10 questions). The data is processed in IBM SPSS. Overall satisfaction was 90.2%. 87.8% of patients fully agreed with the improvement in the quality of care, 98.8% noted an increase in confidence in the medical team. The effectiveness of the treatment was highly assessed (4.44±0.03 points). No negative responses were registered. Neutral responses were more common in patients with traumatic brain injury and pregnant women. The survey results demonstrate an exceptionally high level of satisfaction with telemedicine services in the structure of emergency medical care. Most of the questions showed: more than 85-90% of positive responses; no negative ratings and a minimum number of neutral positions. Statistical analysis confirms that differences between age and diagnostic groups in most cases do not significantly affect the overall assessment of the quality of the service. The data obtained indicate the high clinical and organiza tional effectiveness of telemedicine integration into the emergency care system and confirm its prospects for further scaling.

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Bibliography:

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Publication of the article:

«Bulletin of problems biology and medicine», 2026 Issue 1, 180, 514-521 pages, index UDC 614.8

DOI:

10.29254/2077-4214-2026-1-180-514-521